FAQS

WHERE ARE YOU LOCATED?

Renewal Physical Therapy is located at The Wellness Collective at 875 Roosevelt Highway, Suite 120 in Colchester, VT 05446. When you enter the office, simply check in at the reception desk to be directed to the treatment space.

WHAT TYPES OF HEALTH INSURANCE DO YOU ACCEPT FOR PHYSICAL THERAPY SERVICES?

BlueCross BlueShield of Vermont

Medicare

Vermont Medicaid/Green Mountain Care

Cigna

Aetna

Out of network? We can absolutely still work together! Most insurance companies will allow you to pay up front for services, and then you can submit a medical invoice to your insurance co. called a 'Superbill' for reimbursement. Reach out with any questions. 

DO I NEED A REFERRAL FROM MY PRIMARY CARE PROVIDER?

In the state of Vermont, you do not require a referral from your physician to attend physical therapy. However, some insurance companies (such as Medicare and Tricare) do require a referral prior to a physical therapy appointment. Call your insurance company to confirm their individual policy.

WHAT ARE YOUR COVID PRECAUTIONS AND PROCEDURES?

Every patient is required to wear a high quality mask to their appointment.

Prior to entering the treatment space, patients answer the following screening questions at our reception desk:

- In the last week, have you been diagnosed with COVID-19 or interacted with anyone who has been diagnosed with COVID-19?

- In the last week, have you experienced any of the following symptoms: loss of taste or smell, headache, fever, sore throat, shortness of breath, cough, runny nose, changes in digestion?

Treatment rooms are thoroughly cleaned between each patient, including any exercise equipment used. HEPA filters are used throughout the clinic. 

WHAT WILL MY FIRST APPOINTMENT BE LIKE?

At your initial physical therapy appointment, we will discuss all of your concerns. After listening to your story, I will guide you through the physical examination to assess your movement quality and any deficits that may be present. I will use the information obtained from your evaluation to formulate a clinical judgment as to your prognosis and appropriate treatment methods. A rehabilitation program will be developed based upon the problems identified and your own personal goals.

WHAT SHOULD I WEAR?

Please wear clothing that is comfortable, and allows access to the part of the body being treated. For example, if being seen for shoulder pain, consider wearing a tank top. If being seen for knee pain, a pair of shorts would be best. Of course, always wear whatever you are comfortable in, and let us know if you have any questions or concerns.

WHAT IS YOUR CANCELLATION POLICY?

If cancelling within 36 hours of your scheduled appointment, if you do not arrive for a scheduled appointment, or if you are more than 15 minutes late, you will be charged a non-refundable $75 late cancellation fee.

HOW MUCH WILL PHYSICAL THERAPY COST?

The out of pocket cost for you is dependent upon your individual insurance plan. While some insurance plans require you to pay a copay at the conclusion of each visit, others require you to pay the full cost of your visit until you reach a deductible amount. Please call your insurance company to confirm what your individual costs might look like.

GOOD FAITH ESTIMATES

Under federal law, health care providers are required to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.  

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.

  • You can also ask your health care provider for a written Good Faith Estimate before you schedule service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

OTHER QUESTIONS?

Reach out! We know that going to a new provider can feel a bit daunting. Email renewalptvt@gmail.com with any questions.